QuickDocs Status - Incident history https://quickdocs-status.covantis.net QuickDocs Wed, 22 Apr 2026 18:35:00 +0000 Major Covantis QuickDocs Service Interruption Affecting All Users Type: Incident Duration: 20 minutes Affected Components: QuickDocs Platform Apr 22, 18:35:00 GMT+0 - Investigating - Hello, We're recently experienced an issue on the Covantis QuickDocs platform that affected all users. End user impact: Our third party authentication services provider experienced a brief outage, causing users to suddenly not be able to access the QuickDocs application. Our investigation shows the issue was resolved within minutes, and the platform is back up. We continue to treat this incident with the highest priority and our teams are monitoring the situation. We believe the issue is already solved, however we are treating this with the highest priority and our operations and development teams are currently monitoring the situation. If you have any questions, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Apr 22, 18:55:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>18:35:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We're recently experienced an issue on the Covantis QuickDocs platform that affected all users. End user impact: Our third party authentication services provider experienced a brief outage, causing users to suddenly not be able to access the QuickDocs application. Our investigation shows the issue was resolved within minutes, and the platform is back up. We continue to treat this incident with the highest priority and our teams are monitoring the situation. We believe the issue is already solved, however we are treating this with the highest priority and our operations and development teams are currently monitoring the situation. If you have any questions, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>18:55:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Apr 2026 18:35:00 +0000 https://quickdocs-status.covantis.net/incident/cmoaghzsd0062r7a5ty1cjibb https://quickdocs-status.covantis.net/incident/cmoaghzsd0062r7a5ty1cjibb Covantis QuickDocs - Planned Maintenance Type: Maintenance Duration: 4 hours Affected Components: QuickDocs Platform Apr 18, 07:00:00 GMT+0 - Identified - Hello, We hope you continue to enjoy using the Covantis QuickDocs platform and how it helps you modernize global trade. We wanted to let you know that we are planning maintenance for the 18th of April. MAINTENANCE WINDOW: Saturday, 18/04/2026, 09:00 AM-13:00 PM CET. IMPACT: The Covantis QuickDocs platform will not be accessible during the maintenance window. If you have any questions, you can contact our support team by email at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net) . Thank you, The Covantis Support Team Apr 18, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We hope you continue to enjoy using the Covantis QuickDocs platform and how it helps you modernize global trade. We wanted to let you know that we are planning maintenance for the 18th of April. MAINTENANCE WINDOW: Saturday, 18/04/2026, 09:00 AM-13:00 PM CET. IMPACT: The Covantis QuickDocs platform will not be accessible during the maintenance window. If you have any questions, you can contact our support team by email at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net) . Thank you, The Covantis Support Team.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Apr 2026 07:00:00 +0000 https://quickdocs-status.covantis.net/maintenance/cmo17x7v701bo2itd9ltj1s3d https://quickdocs-status.covantis.net/maintenance/cmo17x7v701bo2itd9ltj1s3d Major Covantis QuickDocs Service Interruption Affecting All Users Type: Incident Duration: 2 days, 22 hours and 35 minutes Affected Components: QuickDocs Platform Mar 6, 10:54:36 GMT+0 - Investigating - Hello, We're currently investigating an issue on the **\[QuickDocs Platform\]** that is affecting **all** users. **The platform is currently intermittently unavailable.** End user impact: **Due to backend problems, users will experience hanging operations, unresponsive buttons, and general platform unavailability.** This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. If you have any questions, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Mar 6, 11:29:41 GMT+0 - Monitoring - Hello, The issue affecting the **\[QuickDocs Platform\]** has been addressed, and a temporary solution has been implemented. Our team is now actively monitoring the situation and working on a permanent solution, to ensure that services remain stable and fully operational. We will provide further updates if necessary, but at this time, the platform is performing as expected. If you have any questions or need assistance, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Mar 9, 09:29:40 GMT+0 - Resolved - Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Type: Incident

Duration: 2 days, 22 hours and 35 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:54:36</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We're currently investigating an issue on the **\[QuickDocs Platform\]** that is affecting **all** users. **The platform is currently intermittently unavailable.** End user impact: **Due to backend problems, users will experience hanging operations, unresponsive buttons, and general platform unavailability.** This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. If you have any questions, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:29:41</var> GMT+0</small><br><strong>Monitoring</strong> - Hello, The issue affecting the **\[QuickDocs Platform\]** has been addressed, and a temporary solution has been implemented. Our team is now actively monitoring the situation and working on a permanent solution, to ensure that services remain stable and fully operational. We will provide further updates if necessary, but at this time, the platform is performing as expected. If you have any questions or need assistance, please contact our support team at [**support.quickdocs@covantis.net**](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:29:40</var> GMT+0</small><br><strong>Resolved</strong> - Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> ]]> Fri, 6 Mar 2026 10:54:36 +0000 https://quickdocs-status.covantis.net/incident/cmmes257405ezt29r05h4jmek https://quickdocs-status.covantis.net/incident/cmmes257405ezt29r05h4jmek Covantis QuickDocs – Temporary Interruption Affecting Special AI Checks Type: Incident Duration: 3 days, 20 hours and 44 minutes Affected Components: QuickDocs Platform Jan 20, 14:02:41 GMT+0 - Resolved - Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Jan 19, 10:52:26 GMT+0 - Identified - Hello, We are writing to provide an update on the recent issue affecting the special AI checks in our QuickDocs application. The service has been partially restored, and AI checks are now functioning correctly in many cases. In particular, folders containing fewer than 100 documents should work as expected. However, we are still experiencing limitations when a large number of documents are involved. As the number of documents increases — and depending on the complexity of the checks being run — the likelihood of failures also increases. Our team is actively continuing the investigation and working toward a permanent fix that will fully restore reliable performance in all scenarios. We will keep you informed as progress is made. We apologize for the continued inconvenience and sincerely appreciate your patience. If you have any questions or encounter specific issues, please don’t hesitate to contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team Jan 16, 14:43:00 GMT+0 - Investigating - Hello, We would like to inform you of a temporary issue affecting the special AI checks in our QuickDocs application. At this time, these checks are not functioning. Our team is actively working on a fix, and we expect the issue to be fully resolved by early Monday morning. Once the service is restored, we will send a follow-up email to confirm. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net) Thank you, The Covantis Support Team Type: Incident

Duration: 3 days, 20 hours and 44 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>14:02:41</var> GMT+0</small><br><strong>Resolved</strong> - Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:52:26</var> GMT+0</small><br><strong>Identified</strong> - Hello, We are writing to provide an update on the recent issue affecting the special AI checks in our QuickDocs application. The service has been partially restored, and AI checks are now functioning correctly in many cases. In particular, folders containing fewer than 100 documents should work as expected. However, we are still experiencing limitations when a large number of documents are involved. As the number of documents increases — and depending on the complexity of the checks being run — the likelihood of failures also increases. Our team is actively continuing the investigation and working toward a permanent fix that will fully restore reliable performance in all scenarios. We will keep you informed as progress is made. We apologize for the continued inconvenience and sincerely appreciate your patience. If you have any questions or encounter specific issues, please don’t hesitate to contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net). Thank you, The Covantis Support Team.</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>14:43:00</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We would like to inform you of a temporary issue affecting the special AI checks in our QuickDocs application. At this time, these checks are not functioning. Our team is actively working on a fix, and we expect the issue to be fully resolved by early Monday morning. Once the service is restored, we will send a follow-up email to confirm. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions, please contact our support team at [support.quickdocs@covantis.net](mailto:support.quickdocs@covantis.net) Thank you, The Covantis Support Team.</p> ]]> Fri, 16 Jan 2026 14:43:00 +0000 https://quickdocs-status.covantis.net/incident/cmkh5729b00459zc75ydvxp84 https://quickdocs-status.covantis.net/incident/cmkh5729b00459zc75ydvxp84