QuickDocs - Notice history

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QuickDocs Platform - Operational

100% - uptime
Mar 2026 · 99.92%Apr · 99.95%May · 100.0%

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Mar 2026
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Notice history

May 2026

No notices reported this month

Apr 2026

Major Covantis QuickDocs Service Interruption Affecting All Users
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Hello,

    We're recently experienced an issue on the Covantis QuickDocs platform that affected all users.

    End user impact:

    Our third party authentication services provider experienced a brief outage, causing users to suddenly not be able to access the QuickDocs application.

    Our investigation shows the issue was resolved within minutes, and the platform is back up. We continue to treat this incident with the highest priority and our teams are monitoring the situation.

    We believe the issue is already solved, however we are treating this with the highest priority and our operations and development teams are currently monitoring the situation.

    If you have any questions, please contact our support team at support.quickdocs@covantis.net. 

    Thank you, 

    The Covantis Support Team

Covantis QuickDocs - Planned Maintenance
  • Completed
    April 18, 2026 at 11:00 AMUTC
    Completed
    April 18, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    April 18, 2026 at 7:00 AMUTC
    In progress
    April 18, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 18, 2026 at 7:00 AMUTC
    Planned
    April 18, 2026 at 7:00 AMUTC

    Hello,

    We hope you continue to enjoy using the Covantis QuickDocs platform and how it helps you modernize global trade.

    We wanted to let you know that we are planning maintenance for the 18th of April.

    MAINTENANCE WINDOW: Saturday, 18/04/2026, 09:00 AM-13:00 PM CET.

    IMPACT: The Covantis QuickDocs platform will not be accessible during the maintenance window.

    If you have any questions, you can contact our support team by email at support.quickdocs@covantis.net .

    Thank you,

    The Covantis Support Team

Mar 2026

Major Covantis QuickDocs Service Interruption Affecting All Users
  • Resolved
    UTC
    Resolved

    Hello,  

    The issue affecting the QuickDocs Platform has been resolved. Services are fully restored and operating as expected. 

    Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence.  

    Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at support.quickdocs@covantis.net. 

    Thank you,  

    The Covantis Support Team

  • Monitoring
    UTC
    Monitoring

    Hello,  

    The issue affecting the [QuickDocs Platform] has been addressed, and a temporary solution has been implemented.

    Our team is now actively monitoring the situation and working on a permanent solution, to ensure that services remain stable and fully operational. 

    We will provide further updates if necessary, but at this time, the platform is performing as expected. 

    If you have any questions or need assistance, please contact our support team at support.quickdocs@covantis.net.  

    Thank you,   

    The Covantis Support Team

  • Investigating
    UTC
    Investigating

    Hello,  

    We're currently investigating an issue on the [QuickDocs Platform] that is affecting all users. 

    The platform is currently intermittently unavailable.

    End user impact: 

    Due to backend problems, users will experience hanging operations, unresponsive buttons, and general platform unavailability.

    This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. 

    If you have any questions, please contact our support team at support.quickdocs@covantis.net. 

    Thank you, 

    The Covantis Support Team

Mar 2026 to May 2026

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